Quality Management

Our service delivery is structured to meet our client’s requirements, providing a level of service required for their business needs. This involves creating an overriding master plan or Contract Quality plan, for the contract which ensures core Quality principles are applied. Site specific variations will be incorporated on a contract specific basis where circumstances dictate.

Resolve FM is certified and complies with the requirements of ISO 9001:2000. This certification is applied to all Resolve FM contracts throughout Australia and New Zealand.

Resolve FM trains and empowers all employees, regardless of seniority, to identify and suggest areas for improvement. This culture is ingrained across our company at all levels and is reinforced by our COSMIC Values program.

Resolve FM will use quality control process in which to continuously monitor our own performance and that of our subcontractors’. Resolve FM’s objective for Quality Control is to assist in the improvement of service delivery to our clients by minimising quality issues. Therefore the objective will be realized by keeping the quality of output at the right level.

Finestra, our new online reporting portal can be used as one of the principle tools in designing improvement strategies based on accurate data management. Resolve FM is commited to increasing our customer satisfaction through the monitoring of our daily service performance and the subsequent production of detailed reports.

As Facilities Managers Resolve FM’s Quality Assurance specifically means the consistent production and delivery of services to our clients, where our Quality Assurance will nurture confidence in consistently receiving a service that meets their specifications.